Shipping Policy

Last updated: 30 July 2026

Order Processing

All orders are normally processed within 1–2 business days, excluding weekends and UK bank holidays.

Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking details.

Delivery timeframes begin once the order has been dispatched, rather than from the date the order was placed.

During product launches, promotional periods or unusually busy periods, processing may take slightly longer. We will contact you if there is a significant delay affecting your order.

United Kingdom Delivery

Free Standard Delivery

Estimated delivery: 2–5 business days.

Free standard delivery is available on all UK orders.

Free Express Delivery

Estimated delivery: 1–3 business days.

Free express delivery is available on UK orders over £75.

Express Delivery – £4.95

Estimated delivery: 1–2 business days.

Customers may select express delivery at checkout for £4.95.

UK orders are currently delivered using Evri. Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise at checkout.

International Delivery

Syntra ships to selected international destinations using DPD or another suitable tracked courier.

International delivery charges are calculated at checkout based on the destination, parcel size and available courier service.

Estimated delivery times may vary depending on the destination and local customs procedures.

Customs Duties and Import Taxes

International orders are normally sent on a Delivery Duties Unpaid basis unless otherwise stated at checkout.

The recipient may be required to pay customs duties, import VAT, handling fees or other local charges when the parcel reaches the destination country.

These charges are determined by the relevant customs authority and are not included in the product price or delivery charge collected by Syntra.

The customer is responsible for paying applicable import charges. Syntra cannot control or predict the amount charged by overseas customs authorities.

Where an international parcel is refused or returned because customs charges were not paid, any refund may be reduced by the original delivery costs, return-delivery costs or other charges reasonably incurred by Syntra.

This does not affect your statutory rights where the product is faulty, damaged, incorrect or not as described.

Delivery Address

Orders will be delivered to the address provided at checkout.

Customers are responsible for checking that their delivery details are accurate and complete before submitting an order.

Please contact info@wearsyntra.com immediately if you notice an error. We will try to amend the address before dispatch, but we cannot guarantee that changes will be possible once the order has entered the fulfilment process.

Where an order is returned to Syntra because the customer provided an incorrect or incomplete address, additional delivery charges may apply before the order is resent.

Syntra will not charge additional delivery costs where the address error was caused by Syntra.

Delivery Delays

Delivery dates provided by Syntra or the courier are estimates unless a guaranteed service has expressly been purchased.

Occasional delays may occur because of customs inspections, severe weather, courier disruption, public holidays or other circumstances outside Syntra’s reasonable control.

Syntra is not responsible for delays that could not reasonably have been prevented. However, we will assist customers in contacting the courier and investigating significantly delayed parcels.

Unless a different delivery period has been agreed, orders will be delivered within 30 days of the order being accepted.

Lost Parcels

If your tracking has not updated or your parcel appears to be significantly delayed, contact info@wearsyntra.com with your order number.

Syntra may ask the courier to conduct an investigation before issuing a replacement or refund.

Where the courier confirms that a parcel has been lost in transit, Syntra will offer an appropriate replacement or refund.

Customers should report suspected lost parcels as soon as reasonably possible so that a courier investigation can be opened within the courier’s claims period.

Parcels Marked as Delivered

If the tracking information shows that your parcel has been delivered but you cannot locate it, please:

• Check around the delivery location and any nominated safe place

• Ask members of your household

• Check with neighbours where appropriate

• Review any delivery photograph or location information provided by the courier

If the parcel is still missing, contact info@wearsyntra.com as soon as possible.

Syntra will open an investigation with the courier and may ask you to provide information or complete a declaration confirming that the parcel has not been received.

Refunds or replacements may be placed on hold while a reasonable courier investigation is completed.

A parcel being marked as delivered does not automatically prevent a customer from making a claim. Each case will be reviewed using the tracking records, delivery evidence and information provided by the customer.

Where the evidence indicates that the order was not delivered to the customer, or to a person or location authorised by the customer, Syntra will provide an appropriate replacement or refund.

Damaged Parcels

If your parcel or product arrives damaged, contact info@wearsyntra.com as soon as possible and include:

• Your order number

• Photographs of the external packaging

• Photographs of the damaged product

• A description of the issue

Please retain the packaging while the matter is being investigated.

Where the product is confirmed to have been damaged in transit, Syntra will offer an appropriate replacement or refund and will cover reasonable return costs where a return is required.

Risk During Delivery

Syntra remains responsible for the order until it comes into the physical possession of the customer or another person identified by the customer to receive it.

This does not apply where the customer independently arranges delivery using a carrier that was not offered or selected by Syntra.

Contact

For shipping-related enquiries, contact:

info@wearsyntra.com

Please include your order number in all correspondence.